Sales Tax and Import Duty
USA and EU Delivery Update
Orders shipped to the USA and EU countries are sent Delivered Duty Paid (DDP). This means applicable sales tax, import VAT, duty and customs processing charges are included in the shipping price shown at checkout, so you should not be asked to pay additional import charges when your order is delivered.
IMPORTANT: Please note some countries will incur additional import/customs duties unless we expressly state herein that delivery is Duty Paid, Print Clever is not responsible for any additional charges.
Delivery Refusal
Please note that we do not refund orders returned to our warehouse due to refusal to pay Sales Tax and Duty. If you believe that the carrier has not correctly contacted you to settle duties and taxes and that has resulted in a return to the warehouse, we will investigate and contact you to arrange for reshipment. Please be aware that it can take 4-6 weeks for orders to be repatriated back to the UK.
If you believe that the customs declaration is incorrect and has led to a charge that you believe you should not have paid, please send us copies of the customs paperwork, showing your full name and address, and product details and we will investigate this for you.
Canada and Rest of World Delivery
We have not charged Sales Tax and Import Duty on shipments to Canada and the Rest of the World. You are liable to pay the fees for the destination country. Please ensure that you fully understand and comply with Sales Tax and Import Duty laws for the destination country.
Delivery Refusal
Please note that we do not refund orders returned to our warehouse due to refusal to pay Sales Tax and Duty. Many such parcels will not be returned to our warehouse due to the prohibitive cost of repatriation to the UK, and the goods will be destroyed by the importing country. Print Clever will not be liable for losses of this kind.
If you have any further questions please contact our Customer Success Team