Delivery

Questions about your delivery?
Email us via seashepherd@pc-supportdesk.com or head to our contact us page.

IMPORTANT: Please note some countries will incur additional import/customs duties unless we expressly state herein that delivery is Duty Paid - Print Clever is not responsible for any additional charges. Please see here for more details

Delivery Pricing

All delivery prices are calculated based on the weight of your order, and all of our delivery services are based on a tracked-to-your-door service. Heavier items such as framed art canvas prints will cost more than lighter items such as t-shirts or mugs. Please proceed to the checkout to preview your custom shipping price.

Orders Arriving in Separate Parcels

Your order may be produced and dispatched from more than one location. If your order contains items made at different production facilities, we may split it into separate parcels.

Each parcel may be dispatched and delivered on a different date. You will receive a separate dispatch confirmation and tracking link for each parcel. All parcels will remain associated with your original order number, so you do not need to place another order or contact us if only part of your order arrives first.

When Will Your Order Leave?

Production typically takes 1–3 working days before your order is dispatched. Shipping time is additional and starts from the date of dispatch. Working days are Monday to Friday.

Shipping

USA Delivery

Orders are dispatched via a tracked service. Estimated shipping time is 3–4 working days from the date of dispatch, after production. You will receive tracking information for each parcel so you can follow its progress online.

UK Delivery

Orders are dispatched via a tracked service. Estimated shipping time is 2 working days from the date of dispatch, after production. You will receive tracking information for each parcel so you can follow its progress online.

European Union Delivery

Orders shipped to the USA and EU countries are sent Delivered Duty Paid (DDP). This means applicable sales tax, import VAT, duty and customs processing charges are included in the shipping price shown at checkout, so you should not be asked to pay additional import charges when your order is delivered.

Canada and Rest of World Delivery

Orders are dispatched via a tracked service. Delivery should take no more than 7-14 working days for Canada and no more than 14-21 working days for the rest of the World from the date of dispatch. You will receive tracking information for each parcel so you can follow its progress online.

Non Delivery

Non-delivery occurs when the goods do not arrive at the address you gave us, or you claim that the goods are not in your possession despite a confirmation of successful delivery from the delivery partner.

Please be aware that in some cases of disputed delivery, as detailed in our, we may have to undertake a full investigation with the delivery partner before processing any refund or replacement.

If orders have not been received within 14 days of the expected arrival, please contact our Customer Success Team