Returns & Exchanges

Exchanges

Please log in to your account and submit your return or refund request, so we can prepare for your request. Pack the items along with the packing slip (receipt) . Your order number MUST be included with your exchange. Please make sure to let us know what item or size you would like to exchange for. Mail the package to:

Sea Shepherd
4045 Perimeter West Drive
Suite 700
Charlotte NC 28214
United States


We recommend that you use a shipper with delivery confirmation so we can both verify receipt of your parcel.

 

Refunds 

Refunds will be made via your original payment method. Credit card refunds will be made within 3 business days of receiving and approving your return. You will see this credit on your credit card statement. Checks will be mailed to the billing address on the original order along with a cover letter specifying the return details. 

Within 30 days of receipt you may return most items purchased in our store for a full product refund. Please note S&H is non-refundable unless the product was damaged or the wrong product was sent to you. We will also pay the return shipping if the error was ours. 

If the item you are returning was a gift, please enclose the name and e-mail address of the person who sent you the gift along with the reason for the return. We cannot exchange items unless they are defective or damaged. We cannot accept items that are returned more than 30 days after their confirmed delivery, are not in their original condition and packaging, or are missing parts. We cannot accept returns on any media (CD, Cassette, Video, DVD, Software, etc.) that have had the protective plastic wrap damaged or removed or if the security seal is broken. Earrings are not returnable. We can only refund shipping cost if the return is a result of our error or if the product was received damaged.