Returns & Exchanges

Exchanges

Exchanges are a two-step process. Please send the item you wish to exchange back to the address below along with the original packing slip (receipt). If you no longer have the packing slip on hand, reach out to us at store@seashepherd.org and we’ll get it sent to you! Upon receipt of the return, a refund will be initiated. At that time, you may place a new online order for the correct item. Shoes must be returned in their original packaging. 

 

Mail the package to:
Sea Shepherd

2600 Hutchison McDonald Road
Charlotte, NC, 28269
USA


We recommend that you use a shipper with delivery confirmation so we can both verify receipt of your parcel. Sea Shepherd is not responsible for returns lost in the mail.

 

Refunds 

Refunds will be made via your original payment method. Credit card refunds will be made within 3 business days of receiving and approving your return. You will see this credit on your credit card statement. 

 

Within 30 days of receipt you may return most items purchased in our store for a full product refund. Please note shipping is non-refundable unless the product was damaged or the wrong product was sent to you. We will also pay the return shipping if the error was ours. When returning an item, the original packing slip (receipt) must also be included. If you no longer have the packing slip on hand, reach out to us at store@seashepherd.org and we’ll get it sent to you! 

 

Shoes must be returned in their original packaging.

Sale items are final and cannot be refunded. 

If the item you are returning was a gift, please enclose the name and e-mail address of the person who sent you the gift along with the reason for the return. We cannot exchange items unless they are defective or damaged. We cannot accept items that are returned more than 30 days after their confirmed delivery, are not in their original condition and packaging, or are missing parts. Earrings are not returnable. We can only refund shipping cost if the return is a result of our error or if the product was received damaged.